Contact & Help

We usually reply within one working day.

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Where is my booking?

Open "My Bookings" in the menu. Every booking has a reference and a live status.

I paid but the booking shows unpaid

Payment confirmation can take a minute. Refresh the booking page; if it still shows unpaid after 15 minutes, email us.

Can I change my booking time?

Ask the venue operator; they can reschedule a booking for you.

How do refunds work?

Refunds are handled by the venue operator and paid back manually, normally to the same payment method. The full rules are in our refund policy.